Frequently Asked Questions

Orders are usually delivered within 2–5 business days, depending on the destination. During busy periods or holidays, delivery may take slightly longer.

Yes, we offer free shipping on all orders placed through our website.

We currently ship to the Netherlands, Belgium, Germany, Spain, and Austria.

Once your order has been shipped, you will receive a track & trace code by email so you can follow your delivery.

Once your order has been handed over to the carrier, responsibility lies with the shipping provider. If an issue occurs, please contact us and we will assist where possible.

All returns must be submitted through our Return Portal on the website. Returns sent without an approved request cannot be processed.

You can request a return within 14 days of delivery.

Returned items must be:

• Unused and unworn
  
• Undamaged
  
• In their original packaging
  
• Returned with all labels and hangtags attached
  

Jewelry must be returned in the original Calivra jewelry box.

Return shipping costs are always the customer’s responsibility, unless the item is defective or incorrectly supplied.

Refunds are processed after we receive and inspect the returned item. Once approved, the refund is issued to the original payment method. Processing times may vary depending on your payment provider.

If your item is defective, damaged, or incorrectly supplied, you must report this within 48 hours of delivery via the Return Portal, including clear photos.

Once approved, we will either:

• Send a replacement free of charge, or
  
• Issue a full refund
  

Requests submitted after 48 hours cannot be processed.

We accept the following payment methods:

iDEAL, Maestro, Visa, MasterCard, American Express, PayPal, UnionPay, Shop Pay, Google Pay, Apple Pay, and Bancontact.

Yes, all prices include VAT unless stated otherwise.

You can reach us via email at info@calivra.nl. We aim to respond within 1–2 business days.

Yes. If you have questions about fit, sizing, or materials, feel free to contact us before placing your order.

Orders can only be cancelled if they have not yet been processed or shipped. Once shipped, cancellation is no longer possible, but you may request a return after delivery.

Yes. We use real product photography with real models. What you see is exactly what you receive.

No. All product images are authentic and accurately represent the items.

Yes. If your return is approved, you may receive a discount code for a future purchase, depending on the situation.