Politik om beskyttelse af persondata
Introduction
At Calivra, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services, including advertising on platforms such as Facebook, TikTok, and Google.
By using our website or services, you agree to this Privacy & Cookies Policy. Calivra is the data controller for all personal data collected through our website.
Personal Data We Collect
We may collect personal identification information such as your name, address, email address, and phone number. When you place an order, we process details about your purchase, your payment information (handled securely by third-party processors), and your billing information. If you create an account, we store your username, encrypted password, and any relevant account settings. We may also collect technical and usage data, including your IP address, browser type, device information, session duration, pages visited, and click behavior. Our website uses cookies and various tracking technologies, including pixels from Google Analytics, Meta, and TikTok. Social media platforms may share interaction data with us when you engage with our ads or content.
How We Use Your Data
We use your data to process and deliver your order, provide order confirmations, manage returns and refunds, and handle customer service inquiries.
We may also use your information for marketing purposes, such as sending newsletters or displaying personalised advertising via Google, Meta, and TikTok. Certain data is processed to comply with legal obligations, including tax administration, fraud prevention, and financial reporting. We analyse technical and behavioral data to improve website performance, enhance user experience, and perform website optimisation.
Cookies & Tracking Technologies
Our website uses cookies to support essential website functions, improve performance, analyse visitor behavior, provide personalised advertising, and store user preferences.
Essential cookies enable core functions such as checkout, cart usage, and security. Analytical cookies help us understand how visitors interact with the website. Marketing cookies allow us to deliver targeted ads and measure their effectiveness. You may disable cookies through your browser settings, although certain website features may not function properly without them.
Third-Party Service Providers
We work with trusted partners to run our online store and process data.
Our store operates on Shopify International Ltd. Payments may be processed through Shopify Payments, Apple Pay, Google Pay, Bancontact, Visa, American Express, Mastercard, Meastro and iDEAL. We use Google Analytics, Google Ads, Meta, and TikTok Ads for analytics and advertisement services. We also use email service providers to send newsletters and order-related emails. All third-party partners operate under GDPR-compliant agreements.
Data Retention
We retain order-related information for seven years, as required by tax law.
Customer account information is stored until you choose to delete your account.
Marketing data is kept until you unsubscribe or request deletion.
Analytics data is retained based on the settings of the platform used, generally between 26 and 38 months. When information is no longer required, it is deleted or anonymised.
Data Security
We apply industry-standard security measures, including encrypted connections (HTTPS/SSL), encrypted passwords, restricted access, secure payment processing, and regular system monitoring. Although no system is entirely immune to security risks, we take all reasonable precautions to safeguard your personal data.
International Data Transfers
Some of the organisations we work with may process data outside the European Union.
All such transfers are protected using Standard Contractual Clauses (SCCs), approved frameworks, and other GDPR-required safeguards.
Your GDPR Rights
You have the right to access your data, correct or delete it, withdraw consent, object to marketing communications, request data portability, restrict processing, and file a complaint with your local Data Protection Authority.
To exercise these rights, contact us at info@calivra.nl.
We will respond within 30 days.
Contact Us
If you have questions about this Privacy & Cookies Policy or how your personal data is managed, please contact Calivra Customer Support at info@calivra.nl.
Changes to This Policy
We may update this policy periodically. The most recent version will always be available on our website.
